Trial and Return FAQ
How Does The Trial Work?
We want everyone to get the best sleep possible, and know it takes a few nights, washes, and naps to get a feel for the difference Naturenite can make. With our risk-free trial and return policy, you can try Naturenite products in the comfort of your own home--pressure free.
If you’ve been sleeping on another bed every night for the past few years, your body will need time to adjust to your new Naturenite bedding products. We offer a 30-day trial on pillows, 60-day trial for mattress topper and 90-day trial for mattresses so you can take note of how your sleep improves along the way. The trial starts on the day you receive your product.
Free trial is applicable for orders and delivery within Peninsular Malaysia only.
How Many Trials Do I Get?
Regrettably, you are entitled to one trial period per product.
If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.
If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product.
Do I Need To Keep Any Of The Packaging Or Boxes?
Yes please do keep the extra plastic wrapper that is included in the package. We might need your little help to pack the product back in the wrapper and tape it tightly, just in case you are not satisfied with our product and would like to return it.
To initiate a return, you drop us a message or reach out to our Customer Experience team by calling +6012-6796813.
How Do I Start A Return?
If you decide that your Naturenite products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. Please contact us at +6012-6796813 or chat with us on our webpage to initiate your return.
You may choose to return the products to us at our office or we will work with you to arrange a pickup right from your home at a date and time that’s convenient for you through a local logistics company.
Provided the items are received in donatable condition, we’ll process a refund once we receive them back at our facility.
Refunds will be credited back to your account within two weeks.
How Do I Reschedule My Return Pickup?
No worries! To reschedule your pickup, please give our Customer Experience team a call at +6012-6796813 or chat with us on our webpage with your order number and updated availability.
When Can I Expect A Refund For My Return?
Once your return is accounted for, we'll refund and credit bacyour original form of payment to your credit card. Please allow 7-14 business days for the refund to settle back on your original form of payment.
How Do I Check On The Status Of A Refund?
You can check you credit card statement for the debited amount! Please do reach out to our Customer Experience team at +6012-6796813 if you still does not get the refund yet.
What Happens To Returned Products?
Returned Naturenite mattresses or other large items will be donated to a local charity or recycled. Charities will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.
Most self-service Naturenite returns will arrive at our facilities, go through the wash if necessary, and then be donated to a local religious organization, charity, or upcycled for use in our pop-up experiences.