Shipping and Delivery FAQ

How long will it take for my products to arrive?

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive an order tracking number that you can use to follow your package as it makes its way to you. 

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! 

 

Can I pick up the products by myself?

Our warehouse is located in Selangor and we deliver with a third-party courier. Everything is already organized for you. However, you can get in touch with us and we’ll see how we can help.

 

Can I change my delivery address after placing the order?

The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change the details, but do get in touch with us and we’ll see how we can help.

 

What happens if I’m not at home to receive my products?

The courier will give you a phone call to arrange the delivery and will usually try to deliver the item twice. If no one is there to collect the item, the courier will leave instructions on the nearest center to pick it up from for a limited time.

 

Can I choose a specific delivery date and time?

Since we engage with a third party courier, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. Depending on the courier in charge, the courier may give you a phone call to successfully arrange the delivery.

 

Is the shipping free in Malaysia?

Yes, 100% free within Peninsular Malaysia.

 

Do you ship to East Malaysia?

Yes, we do but please note that we will charge a separate delivery fee to East Malaysia. Do get in touch with us and we’ll see how we can help.

 

Do you ship abroad?

We currently sell our products in Malaysia and China. Our team is working on bringing the Naturenite experience to even more countries for our international customers!